Official Store Guidance

Store Policies & Guidelines

Comprehensive rules regarding orders, shipping, exchanges, prescription lenses & privacy

Policy Directory 10 Sections

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Section 4 of 10 Authenticity

Warranty Policy

Effective: September 2026

Branded Eyewear

Carries official manufacturer warranty as governed by brand brand terms (Ray-Ban, Oakley, Gucci, Tom Ford, etc.).

Non-Branded Items

Carry no long-term warranty unless explicitly specified on the product page at purchase.

1. Manufacturing Defect Claim Window

Any manufacturing defect or structural anomaly noticed upon opening must be reported to our customer service within three (3) days of delivery for inspection.

2. Warranty Coverage Exclusions

Damage caused by accidental drops, extreme heat exposure, or pressure.
Lens scratches resulting from cleaning with abrasive materials or clothing.
Unauthorized third-party frame adjustments or alterations.

DesignersGlasses Policy & Implementation Framework Contact Customer Desk